Privacy Policy

Effective Date: 1st March 2026

At Fluora Ltd, your privacy and the privacy of your patients is our absolute highest priority. We are committed to protecting the privacy of our visitors and clients. This privacy policy document outlines the types of personal information that is received and collected by Fluora and how it is used.

1. Information We Collect

When you register for a Fluora account, we ask for information such as your name, company name, email address, and billing information. Our services also capture and log communication data on behalf of your dental practice, including inbound missed calls, text messages, and simulated voice recordings (strictly for QA and diagnostic purposes).

2. Data Security & Storage

All data processed by Fluora is encrypted both in transit (TLS 1.2+) and at rest (AES-256). We strictly utilise UK-based data centres to naturally comply with local health data laws. We do not transfer your patient database logs outside of the EEA (European Economic Area) without explicit Standard Contractual Clauses.

3. Use of Information

• To provide, operate, and maintain exactly the services requested by your clinic.
• To detect, prevent, and address technical issues or malicious activity.
• To act as a silent data processor under the exact instructions of the dental practice (the Data Controller).

4. Zero Patient Data Sales

Fluora operates strictly on a B2B SaaS model. We do not, have never, and will never sell, rent, or trade your practice's patient data to third parties. We make our revenue exclusively from your monthly software subscription.

5. Your Rights

Under the Data Protection Act 2018 (UK GDPR), you and your patients have the right to request access to and rectification or erasure of personal data. Please contact our data protection officer at privacy@fluora.co.uk for immediate assistance.